Payment
All prices are shown in pounds sterling.
Payment is processed through Paypal a secure gateway. We also accept cheques, please make cheques payable to M.Cadman
Please note we do not send out any goods until payment has cleared so if paying by post please allow extra time for this.
Payment by paypal is prefered, you do not need to sign up for an account, simply chose to pay by card at paypals front page. You can then pay by any of the accepted cards shown. Paypal is 100% secure, we never see your details and you receive full purchase protection. Paypal is the fastest and safest way to pay.
For orders over £200 we are happy to accept a deposit to secure your booking. A 50% deposit is payable. You are then welcome to pay in installments providing the remainder is paid at least 6 weeks before the wedding or when your order is due to be dispatched whichever is soonest. If you wish to pay by installments please send us a list with exactly what you are wanting to order and we will set up an account and payment plan for you.
If you have any payment questions please contact us
Delivery Information
WE CAN SHIP OVERSEAS HOWEVER SOME ITEMS ARE EXEMPT FROM STANDARD INTERNATIONAL DELIVERY DUE TO THE SIZE OF THE ITEM (EG. SEATING PLANS AND POST BOXES). FOR THIS REASON WE RESERVE THE RIGHT TO OFFER AN ALTERNATIVE DELIVERY METHOD AT A PRICE TO BE AGREED OR TO CANCEL THE ORDER.
Delivery will only take place once all goods have been paid for in full, delivery charges are always stated although they are are subject to change.
Please allow 28 days to complete your order, this is due to the fact that all items are handmade from scratch. I am sure you wouldn't want us to rush your order. If you require your order in less than 28 days we suggest you contact us as soon as possible to be sure that we can accomodate your request. Full payment will be required on items needed before 28 days.
Sample requests and smaller orders of up to 2 items (Guest book and post box) usually take 7-10 days.
We operate a booking system so advise that you reserve your slot as soon as possible as we are usually booked up 1-2 months in advance. Timescales can vary especially during peak times (Summer) when we get booked up very quickly.
Delivery is usually by courier or Royal Mail and a signature is often required so please bare this in mind when entering a delivery address.
Enchanted Keepsakes do not accept liability for lost parcels but we do keep full proof of postage which shows the parcel details, the address of delivery and is stamped by the post office to say that is has been accepted by Royal Mail for delivery. If a parcel is suspected of being lost we will do all we can to assist in a claim. We will endeavour to replace the lost stationery or refund but work will not commence until a claim has been settled nor will we refund until we have received a settlement from Royal Mail.
Local delivery/collection may be possible and is free of charge. Please check first.
Non-personalised/handmade items will be delivered within 10 days.
For more information please check out our FAQ page
Cancellations
Should you need to cancel or change an order for whatever reason we will endeavour to help in any way we can.
Please be aware that the deposit is non refundable. If work has already begun then further payment maybe required to cover our time and materials.
We price our payment plans as follows Payment 1 - 50% of total order to book a place in our diary, work and materials for proofs. Payment 2 - 25% of total order to cover all materials needed for your order. Payment 3 - 25% of total order for finished work.
Returns
Handmade/Personalised Items
Handmade and personalised items are non returnable in compliance with distance selling regulations. We will only accept returns if a fault is found or if a mistake has been made by us and we are unable to replace in time for the occasion. We will not replace any faulty items until the original order has been returned to us. In the event of a printing mistake made by us or damage during transit we will only replace the items, a refund will not be offered. Returns must be received within 10 working days. If the item is being replaced a refund of postage costs will be given. However if the item arrives damaged and you subsequently change your mind and request a refund the return posatge will not be refunded.
The only time this will differ is if you have been provided with proofs and you have approved them. In this case we are not responsible for any errors as you have approved the item for production. Should you approve items and then notice a mistake then we cannot accept returns. You will need to place a new order for the incorrect items.
Non Personalised/Handmade Items
In the unlikely event that you are unhappy with your items we will accept returns providing you inform us in writing or by email within 7 days of receiving the items. You then have 21 days to return the items to us at the address shown on our contact us page. Items must be in perfect resalable condition, in their original unopened packing and with the receipt/invoice that came with them. We do not refund postage costs. Refund will be processed by the original payment method.
Shortages
Upon receipt of your goods we ask that you carefully check to make sure everything has been received. This is especially important with place cards and table numbers that have been personalised; when we are doing large amounts it is easy to miss one out now and then. We require notification of any shortages within 5 working days. After this time we will assume that all is correct and archive your order. Any shortages reported after this time may incur a charge. Shortages of non handmade/personalised items must be reported within 3 working days so that we may inform our supplier
FORCE MAJEURE
If we are unable to perform our obligations to you (or able to perform them only at unreasonable cost) because of circumstances beyond our control, we may then cancel or suspend any of our obligations to you, without liability.
Examples of those circumstances include act of God, accident, explosion, fire, transport delays, strikes and other industrial disputes and difficulty in obtaining supplies
